General Sales Conditions
The products purchased on cuccuini.it are sold directly by Cuccuini Spa, a company incorporated under Italian law, with registered office in Livorno, Via Ricasoli n.33 / 35, registered with the Livorno Chamber of Commerce under no. LI 99779 C.F./P.IVA 01116250497 The offer and sale of products on the site tuosito.com are governed by these General Conditions of Sale. The General Conditions of Sale can be periodically updated; those published on Cuccuini.it accepted at the time of check out are considered effective and binding. Please read the terms and conditions of sale carefully before purchasing.
For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: color, size, unit price. The images and colors of the products offered for sale on cuccuini.it may not correspond to the actual ones due to the Internet browser and / or monitor used: Cuccuini Spa is not responsible for any inaccuracies due to a particular configuration of the computer or one of its malfunction. For more information about the products, contact Customer Service at the e-mail address firstname.lastname@example.org
The products offered for sale and the relative price are those indicated on cuccuini.it - If, at the time of the order, the products are not available, the corresponding size is not displayed. If, due to simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation email is sent. Cuccuini Spa can change the products offered for sale on tuosito.com and the relative price at any time and without notice.
Product price (Price of product)
The price of each item is indicated in Euros: taxes included (VAT), shipping costs excluded for the countries of the European Union. Taxes not included (VAT), shipping costs excluded for countries outside the European Union. The cost of shipping and any customs duties is indicated before payment and calculated in relation to the destination of the goods. DHL
L'effettuazione dell'ordine di acquisto implica la conoscenza delle presenti condizioni generali di vendita e la loro incondizionata accettazione. Gli ordini possono essere effettuati previa registrazione e/o creazione di un account ("registrati gratuitamente") personale del Cliente. Si ricorda di leggere
The sale and / or distribution of products purchased on cuccuini.it is prohibited. Cuccuini Spa reserves the right to evaluate the acceptance of orders received. Cuccuini Spa will notify the customer via e-mail of any inability to accept the orders received.
The Customer receives at the time of the conclusion of the purchase the written confirmation of the ordered product, of the amount to be paid, with details of the product price and shipping costs and any customs charges for non-EU countries. Cuccuini Spa sends a subsequent order confirmation via e-mail with the relative delivery times of the product.
Payment methods Cuccuini Spa accepts payments made with the following credit and debit cards: Visa, MasterCard, American Express, Maestro. The ordered products remain the property of Cuccuini Spa until the relative price has been fully collected.
SHIPPING METHODS Shipping Methods Information on shipping methods, costs and any customs duties are indicated at the time of purchase. Shipping costs and customs duties are charged to the customer and are charged to the credit and debit card at the time of purchase.
Shipping costs All purchases with addresses in Italy are delivered by DHL courier. For all other destinations the courier DHL is used. We do not ship to post office boxes. The following table shows the shipping costs for the different amounts:
Italy free over 250€ base price 10€ Europe free over 500€ base price 20€
All orders are delivered by the courier the DHL Courier from 9 to 18, from Monday to Friday. The shipper requires the recipient's signature on receipt at the time of delivery. Once the items have been shipped, it is no longer possible to change the destination address.
Delivery zones The delivery of products is made to the address requested by the customer (we do not ship to post office boxes) and in the following countries outside the European Union.
Delivery times From receipt of the order, the delivery time of the products is as follows:
2 - 3 working days
4 - 5 working days
Deliveries are made and guaranteed by the Courier DHL All orders are delivered by the Courier DHL from 9 to 18, from Monday to Friday. The shipper requires the recipient's signature on receipt at the time of delivery. The Customer is requested to provide a valid address to which the goods can be delivered during the delivery times. Please promptly indicate any change of address. Once the shipment has been made, it is not possible to change the destination address. At the time of shipment, Cuccuini Spa communicates the tracking number of the DHL courier to the Customer by e-mail.
The delivery of the products can also take place through partial shipments: in this case only the price of the products shipped and the cost of the single shipment is charged. In case of partial shipment, information is given via email. Any delivery delays exceeding 10 (ten) days. working days must be promptly reported to our Customer Service and in any case within 30 (thirty) calendar days from order confirmation.
Receiving merchandise To ensure the safety of the shipment, the shipper asks for the signature "for receipt" of the recipient at the time of delivery; if this is not possible, the goods are not delivered. If, at the time of delivery, the external appearance of the package shows imperfections, the Customer must proceed to open the package in the presence of the carrier.We recommend checking the goods upon delivery and verifying that the quality of the delivered products corresponds to what ordered, that the packaging is intact, undamaged, or otherwise altered. Any anomalies must be noted in writing on the courier's delivery note. Any problems in delivery must be promptly reported to our Customer Service and in any case within 30 (thirty) calendar days from order confirmation.
Insurance All packages shipped are insured against theft / loss and damage from the moment they are entrusted to the Courier for shipment until delivery to the recipient. If the packaging is damaged upon delivery, we recommend that you refuse the goods or indicate on the delivery note that you accept a damaged package. Once delivered to the address indicated and collected, the goods are no longer insured.
Returns and Exchanges
If the products are not satisfactory, a refund or exchange can be requested. The conditions for exchanges and returns are as follows: Returns Procedure The purchased goods can be returned within 10 days from the delivery date. Returns made after the deadline indicated can only be accepted at the discretion of Cuccuini Spa. Cuccuini Spa reimburses the full cost of the products returned by the Customer as long as they are accompanied by the return authorization issued by Cuccuini Spa. Refunds, excluding shipping costs , is credited to the same credit and debit card used for the purchase or to the current account used for the bank transfer.
To carry out the return procedure it is necessary to send a email@example.com to obtain a return authorization number (RMA - Returns Merchandise Authorization). To make the return, wait for the return authorization issued by Cuccuini Spa. The e-mail with the return authorization must be inserted inside the package. Cuccuini Spa sends with the return authorization a pre-filled sheet with the destination address to be applied on the package. Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed. Products must be returned in their original packaging to ensure that they are not damaged during shipping.
The return of the product does not involve the payment of shipping costs. The return of the product is not free if the products are returned from a country other than the one originally indicated as the destination address. For returns please contact customer service. Call +39 344 2721992
Once the return proforma invoice has been completed, a collection can be booked by contacting the DHL Courier. The package must be delivered closed to the courier. Cuccuini Spa sends an e-mail confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products takes place within 15 days from the date on which Cuccuini Spa received the returned product in the indicated conditions.
The products to be returned must not have been worn, used or damaged. They must still have all original tags and security seals intact. The shoes must be tried on on a carpet and must be returned in the original box, which is an integral part of the product. Shoes returned without a box or in a damaged box can be refused and returned to the customer. Underwear and swimwear must be tried on over your underwear and without removing the protective sticker. If the sticker is removed or the garments crumpled, the return will not be accepted and will be sent back to the customer. Returns that do not meet all the required conditions will not be accepted. The return must be addressed to Cuccuini Spa Via Enriques 9 57121 Livorno.
To make the return, please refer to the paragraph "Return Procedure".
It is possible to replace the purchased product only with another similar one of a different size or measure within 10 days from the delivery date and on condition that it is available. Exchanges requested after the deadline indicated can only be accepted at the discretion of cuccuini Spa. To make the change it is necessary to send an e-mail with the exchange request to firstname.lastname@example.org To make the change wait for the change authorization issued by Cuccuini Spa. Unauthorized exchanges are not accepted. Please refer to the methods indicated in the paragraph "Return Procedures". The return of the product does not involve the payment of shipping costs. Indicate the new size / measure, respecting the conditions set out in the return procedure. If you wish to exchange for another item, we recommend that you request a refund and make a new purchase separately. The replacement product will be sent to the Customer by courier without further shipping costs.
Defective merchandise Products received already damaged or showing conformity defects are considered defective. It is possible to request the exchange of the defective product within 10 days from the delivery date, following the same steps as for Returns / Exchanges. In such cases, Cuccuini Spa will replace the defective item with an identical one, if available, or repair it if possible. The replacement product will be sent to the Customer by courier without further shipping costs. If the replacement or repair of the product is not possible, Cuccuini Spa will proceed with the refund. The re-credit, including shipping costs in the case of a defective product at the origin, is made on the same credit and debit card used by the Customer for payment.
Return of gifts In the case of products purchased and sent as gifts, the return can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the same steps as for Returns / Exchanges. It is understood that the integrity of the product is an essential condition for exercising the right of withdrawal.
The Customer who is not satisfied with the product received can exercise the return within 10 days from the delivery date. Please refer to the same methods of return of products expressed in the section Returns / Exchanges. The refund of the price of the returned products takes place within 15 working days from the date on which Cuccuini Spa received the returned product in the indicated conditions. The re-credit is made on the same credit and debit card used by the Customer for payment, shipping costs excluded (unless the products are originally defective). Customs duties and sales taxes are non-refundable for orders placed outside the EU.
LEGAL NOTES AND CONDITIONS OF USE
Security and personal data Cuccuini Spa has adopted suitable security measures to protect the data and personal information provided from unauthorized access or use. The bank details are not registered or kept on the cuccuini.it site, but are stored in a secure database of the bank used by Cuccuini Spa and which appears on the transaction page exclusively for the purpose of the commercial transaction. Although Cuccuini Spa has adopted all possible precautions to guarantee the security of personal data, it must be borne in mind that the transmission of data on the internet is never completely secure and that any information disseminated online could be collected and used by different subjects. by those to whom it was directed.
LIMITATION OF LIABILITY - EXCLUSION OF WARRANTY Limitation of Liability - Exclusion of warranty (Limits of responsability - warranty exclusion) The cuccuini.it site may contain any imperfections and Cuccuini Spa does not guarantee that they will be corrected.
The cuccuini.it site and its contents are provided "as is" and "as available". By using the site, the User bears all the risks associated with such use and assumes full responsibility for any non-use, loss of data and costs due for assistance and hardware repairs. and / or the software used in connection with the site. The User also undertakes not to hold Cuccuini Spa responsible in any way for any damage resulting from or caused by the use of the site or relating to it. These Conditions are governed by Italian law and are in Italian.